Privacy Policy

1. Scope

This Privacy Policy applies to personal information handled by BestBale LLC ("BestBale," "we," "us," or "our") through bestbaleusa.com, our hosted Kit Builder and checkout experience, contact and newsletter forms, customer support, warranty service, and other interactions that link to this policy.

It does not govern a third party's independent privacy practices. A third-party website, platform, dealer, or service may provide its own privacy notice when it collects information directly from you.

2. Information we collect

Information you provide

• Contact information, such as your name, business or farm name, email address, phone number, billing address, and shipping address.
• Order and transaction information, such as products selected, baler make and model, options, price, shipping details, purchase history, and transaction status.
• Payment information. Payments may be handled by a payment processor. BestBale generally receives transaction confirmation and limited payment details, such as card type and last four digits, rather than your complete payment card number.
• Communications and support information, including messages, form submissions, call notes, photos, videos, equipment details, diagnostic information, reviews, warranty claims, and other content you choose to send us.
• Marketing preferences, such as whether you subscribe to emails or request product information.

Information collected automatically

When you use our website or hosted tools, we and our service providers may automatically collect IP address, approximate location derived from IP address, browser and device type, operating system, referring pages, pages viewed, dates and times, interactions with site features or emails, cookie identifiers, and diagnostic or security data.

Information from other sources

We may receive information from our hosted Kit Builder and checkout provider, payment and shipping providers, HubSpot or other customer-relationship and email providers, dealers or business partners, social media platforms when you interact with us there, and publicly available sources. We may combine that information with information we already maintain.

3. How we use information

We may use personal information to:

• Provide the website, Kit Builder, products, and requested services.
• Prepare quotes; process and fulfill orders; arrange payment, delivery, returns, and warranty service; and maintain transaction records.
• Confirm product compatibility and provide installation, technical, diagnostic, and customer support.
• Respond to questions, requests, reviews, or other communications.
• Send transactional messages and, where permitted, product news or marketing communications. You may unsubscribe from marketing emails at any time.
• Operate, personalize, analyze, troubleshoot, secure, and improve our website, tools, products, support, and advertising.
• Detect fraud, misuse, security incidents, and violations of our terms.
• Comply with tax, accounting, warranty, safety, regulatory, and other legal obligations; establish or defend legal claims; and enforce agreements.
• Evaluate or complete a financing, merger, acquisition, reorganization, sale, or transfer involving all or part of our business.

Where a law requires a legal basis, we process information as needed to perform a contract or respond before entering a contract, comply with legal obligations, pursue legitimate business interests that are not overridden by your rights, or with consent.

4. Cookies, analytics, and advertising

Our website and embedded services may use cookies, pixels, local storage, and similar technologies. The specific technologies present depend on the features and services enabled when you visit.

• Essential and security technologies help pages, forms, checkout, fraud prevention, and security work properly.
• Functional technologies remember choices and improve site features.
• Analytics technologies help us understand traffic, site use, email engagement, and performance.
• Advertising technologies, if enabled, help measure campaigns or provide more relevant advertising. These providers may collect information about activity over time and across websites or services.

You can limit cookies through your browser and, when available, the choices presented on our website. Blocking some technologies may affect site features. You can also use the unsubscribe link in marketing emails.

Do Not Track and Global Privacy Control

Because there is no uniform industry standard for browser "Do Not Track" signals, our website may not respond to them. Where required by applicable law, we recognize legally valid opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal. You may also contact us to make a privacy request.

5. How we disclose information

We may disclose personal information to the following recipients for the purposes described in this policy:

• Service providers and contractors supporting web hosting, cloud storage, security, IT, forms, customer relationship management (including HubSpot), email, analytics, advertising, payment processing, the hosted Kit Builder and checkout, shipping, order fulfillment, accounting, and customer support.
• Dealers, suppliers, installers, shipping carriers, and business partners when reasonably needed to provide a product or service you request or to coordinate an order.
• Professional advisers, such as attorneys, accountants, auditors, and insurers.
• Government agencies, courts, law enforcement, or other parties when we reasonably believe disclosure is required by law or needed to protect rights, property, safety, security, or prevent fraud or misuse.
• Parties to a business transaction involving a proposed or completed financing, merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
• Other recipients at your direction or with your consent. For example, a testimonial, review, photo, or video is made public only with appropriate permission.

BestBale does not sell personal information for money and does not rent customer or contact lists. If advertising technology is enabled, certain disclosures for targeted or cross-context behavioral advertising may be treated as a "sale" or "sharing" under some state laws even when no money is exchanged. Where those laws apply, you may opt out as described below.

6. Retention and security

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including customer service, warranty support, recordkeeping, tax and accounting requirements, dispute resolution, fraud prevention, and legal compliance. Retention periods vary based on the type of information, our relationship with you, legal requirements, and operational needs.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. If you believe information you provided to us has been compromised, please contact us promptly.

7. Your choices and privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to:

• Confirm whether we process your personal information and access or receive a copy of it.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling, where applicable.
• Withdraw consent where processing is based on consent.
• Appeal a decision we make about a privacy request, where applicable.

To exercise a right, visit our Contact Us page and state that your message is a privacy request. Please describe what you are requesting. We may ask for information reasonably necessary to verify your identity and protect against fraudulent requests. An authorized agent may submit a request where permitted, but we may require proof of authority and verification directly from you.

We will not discriminate against you for exercising an applicable privacy right. We may deny or limit a request where allowed by law, such as when information must be retained for an order, warranty, security, tax, legal, or recordkeeping purpose. If we deny an appeal, we will provide any additional complaint information required by applicable law.

Marketing choices

Use the unsubscribe link in a marketing email or contact us to stop marketing messages. You may still receive non-marketing messages about an order, warranty, support request, or other ongoing business relationship.

8. U.S. state privacy disclosures

Some state privacy laws require additional category-level disclosures. The table below describes the personal information we may have collected and disclosed for business purposes during the preceding 12 months. Whether a particular state law applies to BestBale may depend on statutory thresholds and exemptions.

We do not knowingly use or disclose sensitive personal information to infer characteristics about individuals. We do not knowingly sell or share the personal information of consumers under age 16.

9. International visitors

BestBale is based in the United States. If you visit from another country, your information may be transferred to and processed in the United States and other countries where our providers operate. Privacy protections may differ from those in your home country. Where applicable law provides additional rights regarding access, correction, deletion, objection, restriction, portability, withdrawal of consent, or a complaint to a privacy regulator, you may contact us to exercise those rights.

10. Children's privacy

Our website and products are intended for business and agricultural customers, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Third-party links and services

Our website may link to or embed websites and services operated by others, including social media, videos, the hosted Kit Builder, payment services, or shipping tools. Those third parties may collect information under their own privacy policies. We encourage you to review their notices before providing personal information.

12. Changes to this policy

We may update this Privacy Policy as our practices, services, or legal obligations change. The effective date at the top will show when it was last revised. If a change is material, we may also provide a more prominent notice on the website or by another appropriate method. The revised policy applies when posted unless a different date is stated.